This store is so organized. Clothes everywhere they don't belong. Also they always seem to have several items in only 1 or 2 sizes. Super huge and super small, but nothing in between. Portage location is worse.
On the other hand, everyone I spoke with was very friendly and helpful.
If it wasn't the best place to get baby clothes around I'd give it one star.
Went in to get Levi jeans. What a disappointment. NOTHING was where it should have been. And try to find 2 of the same item, forget it. I used to drive past the Portage store to come here. Giving up on Kohl's completely now.
I arrived later in the evening, so that probably explains it, but many of the items were in the wrong place and the dressing rooms hadn't been cleared out of unwanted items in quite some time. This made it hard to find what I was looking for.
Your website is a mess to use. It kept taking me in circles just trying to buy a set of sheets. I finally called customer service, and the lady was so NICE, and she placed my order that I pick up at West Main Store. I wasted 45 minutes online. I could have driven to the store quicker.
The cashiers are very friendly. To the point that it's awkward, and causes unnecessarily long lines. Is that rare for Kohl's? I'm not so certain. I like friendly, but what I don't like is standing in line with a kid that fussing to go, waiting to purchase my items and only available cashier is chatting up the customer who is desperately trying to leave without being rude, telling her how to take advantage of kohl's cash in conjunction with some sort of coupon to save an extra 5%.
That, and Every time we go, all the stroller style carts are somewhere. I don't know Where. But they are somewhere. Why can't they just be a like any other store and use the same cart design? Oh, a fabric sack on wheels? Yeah, that seems more appropriate.
Kohl S Kalamazoo West is a US Department Store based in Kalamazoo, Michigan. Kohl S Kalamazoo West is located at 5159 W Main St, Kalamazoo, MI 49009, USA.
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