Difficult company to deal with.
Recently spoke with this company after seeing their advertising on TV about how customer friendly they are. We are new home owners needing to replace a couple sectionals of vinyl siding. I contacted them and without even taking my information they flat out denied to help and instead suggested I call Menards. Is that how it works? I call to offer business and you say go elsewhere? My answer? Absolutely. I will pay someone else to help with my siding needs.
On our walk around the house, he explained to me why were were have problems with some of our older replacement window sills (done before we bought the house) and how they could fix them and where to go to get another broken window I have fixed. This was above and beyond what we were initially asking about, but because they sent out someone knowledgeable who could answer all our questions, they ended up getting more work and we are extremely happy with the service we are receiving.
And it still is costing 40% less then the estimate from the other company....
Six years ago Scott came out to give us a bid on eight windows for our condominium. Very professional. BlackBerry prices were a little higher than the other three companies I got estimates from. I chose to buy from BlackBerry because their installation as well as the windows were guaranteed for life! They have sent someone out to fix a window and a screen on three different occasions with no fuss or problems. Later I chose BlackBerry to install a new front door. Great service and the same guarantee. We are now looking for siding for our condominium complex and are getting several estimates. Good service generates repeat business!
Scott walked around the house with me, inside and out, looking at the windows and taking measurements. We chatted about the project and what we were looking for. After he had a good idea what we wanted he showed me the window brochures and windows. He had a standard form with prices and options on it, so I knew he wasn't just making up prices which is what the other company we got an estimate from did. He explained everything to me in a clear manner.
Scott came out to give us an estimate this week and it was a great experience. I hope our new window installation goes just as smoothly! Knowledgeable, helpful and with up front pricing.
Blackberry Systems is a US Painter based in Kalamazoo, Michigan. Blackberry Systems is located at 6477 W Kl Ave, Kalamazoo, MI 49009, USA.
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