New staff is friendly and takes steps to make sure that the information they are giving you is accurate!
My wife and I found Derek, the technician at this Sprint store to be far more helpful and knowledgeable than anyone else I have ever encountered anywhere. He spent nearly a whole hour working with us to clean up issues created by others, and saved us $$$ in the process. A gentleman before us drove nearly 50 miles just for his service.
This is the sprint location with answers. They are the ones that actually fix problems and they have great customer service. They don't get annoyed with you and build relationship.
Wonderful customer service. I was approached instantly upon entering the front door with a smile from a caring representative. I feel like a valued customer at this location. Although they are no longer a tech repair center, they make up for it with their customer service. I 100% recommend this location to friends, family, and anyone looking for great customer service. I will never go to another Sprint store location!
Worst customer service ever!!!! Waited for over an hour for "our turn". The couple before us had been there 4 hours, the husband had literally taken a nap in the waiting area! We ended up with the Store Manager but she could not answer any questions without making a phone call to Sprint, not just one call but literally every question we asked ended up in a call to Sprint. We started the conversation with her about my daughter's phone being broken and our conversation was all around how to get a replacement. We were trying to buy a phone from the store, not go on a payment plan but purchase it outright. Because we purchased the original phone from Best Buy our contract is apparently with Best Buy through Sprint. Sprint will charge us $25/month if we replace the broken phone. We literally had to wait for an hour to get that information from her and then she asked "why are you getting a different phone?". She had a real problem listening to the issues and was incompetent in helping. Wake up Sprint - you will lose customers!!
Sprint Store is a US Electronics Store based in Kalamazoo, Michigan. Sprint Store is located at 6880 W Main St, Kalamazoo, MI 49009, USA.
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