Worst ER experience ever! Heart failure patient with extreme abdominal pain was treated so poorly by male RN that I recommend he get a new job. Borgess is clearly out for dollars and not sense! Never at any time was there any check of my heart to see if the pain was heart related. I had urinary retention and no bowel sounds. I was asked to return after a quick discharge with papers left on a laundry cart while I was in the bathroom. Nothing explained or signed. Just a quick, if the pain gets worse return and we will get you right back. I no sooner headed home in the car and the pain became unbearable. I returned and was made to sit in a wheelchair in the waiting room for 5 hours. When I asked why I couldn't be taken back, the staff was rude. My wife explained that I couldn't sit any longer because I had been so ill and was still refused treatment. Literally, I was at Borgess from 8:30am - 11:30pm and did not have problem resolved. I went to Bronson Methodist Hospital and learned that I was having heart issues.
On 11-20-17 at approx. 5 pm my wife was called by someone in scheduling to schedule her for an appointment. They could not speak clear english. When my wife asked her to repeat herself she got snotty and said 'why can't you understand me, I speak clearly". CLEARLY she did not. phone people need to be able to talk in a clear tone so they can be understood. My wife hung up and called back and was on hold for 30 minutes before she hung up.
I was recently involved in a motor vehicle motorcycle accident November 7 of this year. I was taken to Borges emergency with a broken ankle and broken left wrist. I wanted to let the emergency department know that I appreciate all they did and how they took care of me that day. I'm sure it is a difficult job that they don't get thanked for enough . I'm not quite sure who worked on me that day, but hopefully they will get this appreciation. Thank you and happy holidays
I was born at Borgess and they always had my business, but not any more. Worst service ever from ER.
The workers have always been very helpful and very nice.It seems that they are all so busy but, They always find the time to help out.You have a very difficult job yet you seem to do it effortlessly.Thanks for your caring,time and patients.
Had surgery here and everything went pretty smooth. Nurses were nurturing and attentive. The space is clean , ample and pleasant. The waiting room is comfortable. There are many options for snacks and meals compared to other hospitals. I had my baby here too and the experience was pretty similar.
Borgess Medical Center is a US Hospital based in Kalamazoo, Michigan. Borgess Medical Center is located at 1521 Gull Rd, Kalamazoo, MI 49048, USA.
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