2.Able to get appointments quickly.
Cons:
Do not bring your car here to get fixed.
1. They do not notice basic things. I brought my car in for an oil change and a recall. My check engine light was on which I assumed had to do with the recall (I shouldn't have assumed). They worked on my car all day and never noticed the check engine light or asked me if I wanted them to check on it. When I picked it up the light was still one and when I asked them how a group of mechanics wouldn't notice that, they had no answer.
1.The staff were friendly if unable to actually provide help or answers.
Great place!
2. They can't do work in a timely manner. My car was making a sound so I brought it in to them for diagnosis. I told them they could keep it all day so it could get fixed. They called at 4 p.m. to tell me what the problem was and ask if they could keep it overnight since it would take 3 hours of work to fix it. I had dropped off my car in the morning so when I asked how they weren't able to do 3 hours of work in 7 hours, they had no answer.
Pros:
3. Incredibly overpriced! For the above mentioned sound, they quoted me a price of about $1,300 to fix it. Between their prices and poor customer service I decided to try another shop. When I brought my car to the other shop they were able to diagnose and fix it within a couple of hours plus they did it all for $275. That's a $1,000 savings over the Harold Ziegler service center.
This is a review of the service department.
5. I never received any apologies or explanations for the horrible customer service and pricing.
4. Do not expect to hear from them in a timely manner. They said that to fix my car they would need to order a part. This was on Wednesday and they said they would call me Friday when the part came in to make an appointment. Didn't hear from them so that's when I decided to make the appointment at the other shop. OVER A MONTH later they called me to say they got the part in and actually seemed surprised when I said I got my car fixed someplace else since I hadn't heard from them in so long.
Harold Zeigler Bmw is a US Car Dealer based in Kalamazoo, Michigan. Harold Zeigler Bmw is located at 4201 Stadium Dr Suite A, Kalamazoo, MI 49008, USA.
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