Bought a 2018 from there today. Very professional and respectful people! Not a minute of uncomfortable moments. New car buying can be a little nerve wracking but they make it smooth and painless! Thanks Bob Warren for the smooth process!! Will definitely return!
I will definitely not be returning for service or to purchase my next vehicle.
Not all of the pieces of my car were replaced after they "fixed" the problem I brought it in for. They cleared the dashboard warning lights and within 20 miles they were back on plus a new one! The car is worse now than it was before it was brought in for servicing. When they followed up to see how my first servicing went I told the customer service representative and she offered me an "I'm sorry" and that was the end of the conversation. Take the time and go to an Independent garage like spring valley or autobahn or go up to Grand Rapids.
I recently bought a certified pre owned vehicle through Maple Hill, the process was easy, hassle free and no pressure. I worked with Ed and he communicated with me via my preferred method and made the process easy. All my questions were answered quickly and to my satisfaction. I would highly recommend this dealership
I had my girlfriends Hyundai in on a recall repair. I was absolutely blown away by how courteous, professional and friendly the staff was. While repairs were taking place, I talked to the service manager about a headlight issue the car had, he immediately offered to have tech look at. He not only took the time to walk the tech into the waiting room to explain the problem, (bulbs were installed upside down by Wal-Mart, proving you get what you pay for) but had it fixed for free. Granted, the issue was a simple fix, but when you factor in the awesome service, posh waiting room and a complementary car wash; I was impressed and will be returning.
Trip 2: standard 15,000 mainetenance and I asked if they could repair a paint chip on the hood. They said have they couldn't, but that they could order some touch up paint. I agreed and asked for it to be shipped to my house since I live around an hour away. They said they could ship it and I confirmed my address. A couple of days later I receive a voicemail letting me know the paint has arrived and I can "swing in" to grab it. I decide rather than call to get it shipped like they were originally supposed to do that we will take a Saturday morning trip with the kids to grab it and get lunch while in Kalamazoo. I arrive to be informed that service is closed and not a single person can open the door to get the touch up paint. The less than helpful salesperson tells me, "I'm sure it is in there, but no one here can unlock the door".
I was happy with the original purchase of my Audi and like the car. However, the two return trips for service have been less than adequate...
Trip 1: standard 5,000-10,000 mile maintencae. Had a scheduled appointment and took my daughter with me as I didn't expect a long wait. Arrived early and wound up leaving over 2.5 hours after the scheduled appointment.
Maple Hill Auto Group is a US Car Dealer based in Kalamazoo, Michigan. Maple Hill Auto Group is located at 5622 W Main St, Kalamazoo, MI 49009, USA.
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