I was actually really pleasantly surprised by this little hotel. It only cost us $60.00 a night to stay there and it looked clean and safe. Usually when a room is that cheap, it's either dirty or in a bad neighborhood. This would be a 5 stars out of 5 if it were a little nicer, but totally worth the money we paid. I'd stay again in a heartbeat.
Stayed here for work for three nights. I was disappointed in the room to say the least. The water was yellow, not just when you first use it but periodically through the stay. There was a spider in the shower as well as a dead one behind the pillows on the bed.
Overall it was fine, for the price we paid. Our room was fine, not exciting but it did the job for a quick overnight visit. There is a microwave and fridge, which we used. Customer service at check in wasn't the best, mostly due to being understaffed. I needed an extra pillow to help support a back injury, and there were none in the room. Called the front desk and they said they had just 1 extra, thank goodness, which they were nice enough to bring to me. 10 minute uber ride from downtown.
The sheets were dirty in the sense that they felt sticky and damp even with the air conditioner on.
Bed was comfortable, apparently new. Room was good price and spacious. City has had water issues which meant tub had yellow water and brown streaks, but not hotel's fault. Bathroom had a part of the ceiling drywall looking cracked and chipped, and water damaged. When told they immediately pit in a work order and we're very apologetic and accommodating.
Usually great service by the front desk team. Breakfast bar when stocked is the best one of the budget hotels. Best Baymont in Kalamazoo!
I was happy to file a complaint internally in order to fix these issues but the front desk said they don't provide surveys or take any feedback from guests. What? Yes.
The front light switch doesn't turn any light on so you have to walk through the dark to get to a light.
Baymont Inn Suites Kalamazoo East is a US Lodging based in Kalamazoo, Michigan. Baymont Inn Suites Kalamazoo East is located at 3800 East Cork Street, Kalamazoo, MI 49001, USA.
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