Breakfast was ok, but rooms were great and comfortable.
I would not recommend this hotel for anyone who believes Marriott means quality and standing by your guarantee.
Overall, the hotel was nice.. The room was fairly large, with a King bed, a large pull out couch, and a roll away bed. The room was very clean & comfortable, & the staff was very friendly and courteous. Unfortunately, the pool was not as great... We took our son down to swim at around 9:30 pm (the pool closed at 11), and we were out of the pool & back in our room by 9:35 pm! The water was freezing cold, which wasn't a huge deal. The main problem was the chlorine (or whatever the chemicals are that they use in the pool). Upon walking in to the pool area, our eyes immediately started to burn & water. We decided to give it a try anyway because our 8-yr-old really wanted to swim. Unfortunately, it was even worse once we were in the water. Unfortunately, the combination of the cold water & the excessive chemicals made it too unbearable to swim in.
Poor experience at hotel. Reserved King Bed room with shower and tub, arrived to find shower only in room. Called down to front desk to ask for a new room and was told no tubs in entire hotel after renovations earlier in the year even though web site still said rooms had tubs. Turns out the 2 Queen rooms do have tubs.
Hotel room was clean and large, comfortable bed. We left and while driving we realized we had left 2 pillows and a box fan in the hotel room. We called the hotel about 3 hours after leaving and they were sorry that they don't have our stuff. Seriously? I can understand the pillows but the box fan didn't just disappear, you could have called us to let us know we left it or at least held onto it for 24 hours. Then today 4 days after our stay I look at my credit card bill and was charged for the hotel room when I paid in points. I called the hotel and they are sorry there is nothing they can do. So then I had to call the credit card company and after an waiting on hold all they did was call you to reverse the charges. Total waste of my time. Will not be back.
When I asked for the hotel to honor their Fairfield Inn 100% Guarantee they refused, just blew me off. I had to write Marriott Corporate who did honor the guarantee.
The hotel was nice. It's currently undergoing renovations but they are mostly unobtrusive. The breakfast spread is much nicer than I was expecting! Omelets, bacon, toast, fresh fruit, etc available on a buffet. Not a standard continental breakfast by any means. Would stay again if I stop there.
Fairfield Inn By Marriott Kalamazoo West is a US Lodging based in Kalamazoo, Michigan. Fairfield Inn By Marriott Kalamazoo West is located at 6420 Cracker Barrel Blvd, Kalamazoo, MI 49009, USA.
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